Next-Generation Genomic App

Support

DAO governance principlesImmutable contractOn-device genomics

Need help? This page explains how to get support from inside the app or by email.

Support

Genodex DAO

Genodex Support

We’re here to help. You can contact us from inside the app or by email if you don’t have access to the app.

  • In the app: go to Settings → Support and open a ticket

  • By email: joe@genodex.org (use “Support” in the subject)

We aim to reply within 1–2 business days.

What to include in your message

Providing a few details helps us resolve issues faster:

  • Your account email (and user ID if you have it)

  • Device and OS (e.g., iPhone 14 iOS 17.5, Pixel 7 Android 14)

  • App version (Settings → About)

  • A brief description of the issue and steps to reproduce

  • Screenshots or screen recordings, if helpful

Please do not include passwords, verification codes, or raw genetic data in emails.

Common requests

  • Export my data: In the app, go to Settings → Export your data. Learn more on our User Privacy Choices page.

  • Delete my account: In the app, go to Settings → Delete account. If you can’t access the app, email joe@genodex.org from your account email.

  • Privacy Policy and Terms of Use: See Privacy Policy and Terms of Use.

Note: Data that lives only on your device (including raw genetic data processed on‑device) is not uploaded to our servers and is not included in exports.

Data safety

  • We will never ask for your password, verification codes, or raw genetic files.

  • If you share screenshots, remove or obscure any sensitive information.

Contact

Last updated: 2025‑09‑11